Running Waters, Inc. - Policies & FAQs
We provide our customers with a service warranty to better
serve them. All of our water distillers are pre-tested before
we ship them out, to insure that they are working properly.
This process makes defects in Running Waters Inc. water distillers
extremely rare. This service warranty covers any problem that
you may have with your unit. If one part on your unit is not
functioning properly, just contact us. We will then, send
you the part that is defective at no cost to you. All that
we require is that you send us the defective part so we can
One Year Warranty
It is understood and agreed that the equipment (water distillation
system) will be free from defects in materials and workmanship
for a period of one (1) year after acceptance by the purchaser.
During this warranty period, all defective parts, not caused
by willful misuse or accident through the fault or negligence
of the purchaser will be replaced free of charge.
If you decide within the first 30 days that you do not want
the distiller simply; - Return distiller in original packaging
within 30 days of delivery - Shipping fees are nonrefundable.
FAQs (Frequently Asked Questions)
- What is the cost to run this distiller?
The model A5, A10, and A15 all use about $0.12 per gallon
at typical kilowatt-hour costs.
- What is the difference between the model A and B distiller?
The Model A distiller comes with an inline pre-filter, MHD
device, and solenoid shut off. The Model B is a basic unit.
- Can I hook my distiller to my "Ice and Water in the door"
You can if you order the "Demand Pump Option." The Demand
Pump kit includes everything you need to send water from
your distiller to your refrigerator hookup.
- How do I connect my distiller?
Your new distiller will come with a saddle valve connector
and plastic tubing. All you need to do is connect the saddle
valve to a cold water line in your home and then plug in
- What do I need to do to maintain my distiller?
On models with the MHD device, all you'll need to do is
open the boiler drain and let it run to the fluid runs clear.
PLEASE UNPLUG YOU DISTILLER FIRST!!!!!!!
- How often do I need to do that?
Once a week is usually often enough. Every 3 months or so
it is a good idea to open the boiler and see if it needs
to be cleaned more thoroughly.
- How do I operate my distiller?
Hook up the water line and plug it in. The distiller does
the rest. The distiller is completely automatic; when you
take a preset amount of water out of the storage tank it
will turn on and refill it. It will automatically turn off
again once its refilled.
- Is the distiller pre-assembled?
Yes. All that is needed is the water hookup. We furnish
a saddle valve and 10 feet of copper hookup tubing which
is very simple to hookup
- Is there a warranty?
We have a one-year warranty on all of our distillers.
- I hear distiller companies don't stay around long, will
you be there for a year to honor the warranty?
We have been in business manufacturing water treatment equipment
for 27 years now. We don't have any plans on stopping any
- Why would I want to buy a distiller when I can get bottled
water or water delivery?
Your distiller will give you a gallon of clean, distilled
water for approximately $ .12 cents. For bottled distilled
water you will currently pay $ 1.00 and up for a gallon
which you have to carry home and do not know how long it
was on the shelf. Did you know that a five gallon bottle
of water weighs 42 pounds? With our distiller you will never
have to lift a bottle onto the dispenser again.
- What are the advantages of distilled water over tap water?
Distilled water has no metals, no chlorine, no pesticides,
no bacteria, no germs, no cancer causing elements.
- What is involved in the distillation process?
First, you boil water, then catch the steam, cool the steam
and now you have distilled water.
- Where do I get replacement parts after my warranty?
Average cost? All the parts are readily available at your
local hardware store. The average cost of the element, 1500
watts, is under $ 10.00.
- Why do we use only 1500 watts when others use 3000 watts?
We manufacture our distillers with a waste heat recovery
process which means that the normal wasted heat from the
element is used to heat the water before it enters the boiler.
The result is lower wattage needed and lower electrical
costs to you.
line of products is available throughout the world. We welcome
distributorship inquiries. When you're ready to purchase
a Running Waters Distiller, call us between 8am-5pm CST
at 866.367.9608 or order online at www.runningwatersinc.com.